Who this policy covers
This policy applies to the Binaural Mantra iPhone and iPad app and this support website, operated by Binaural Mantra. You do not need to create a separate Binaural Mantra account. Privacy requests can be sent to privacy@binauralmantra.com.
Recordings, sounds and photos
The app stores recordings, imported audio, saved sounds, selected theme images, preferences and listening progress on your device. Audio processing runs on your device. We do not upload audio to a processing or AI service, and do not use your recordings to train AI models.
Microphone access is used when you choose to record. Importing audio or choosing a theme photo uses the files or photos you select. You can change microphone permission in your device’s Settings. The app does not need access to your contacts or location.
Optional iCloud sync
If you enable iCloud sync, the app sends your saved recordings, sounds, themes, preferences and listening progress to your private iCloud storage, managed by Apple, and syncs them between your devices using that iCloud account. Cloud account and synchronization identifiers help match changes and avoid restoring deleted items.
This is separate from sending content to our support team. We do not receive your private iCloud audio in our support system. Apple processes iCloud data under its own privacy policy and service terms.
You can stop further sync in the app’s Settings. Turning sync off or cancelling a subscription does not erase existing local or iCloud data. Deletions made in the app while sync is enabled are propagated when connected; cleanup of cloud copies can take time.
Purchases and subscriptions
Apple handles payments, renewals and refunds. The app reads Apple-verified product, transaction, trial and expiration information to determine subscription access and restore purchases. We do not receive your payment card number. Apple may provide sales reports or diagnostics through its developer services according to your settings and Apple’s policies.
Subscription expiry does not automatically delete your saved recordings or sounds.
When you contact us
If you email us, we receive your email address, message and any attachments or device information you choose to provide. We use them to respond, troubleshoot and handle your request. Sending a recording is optional; please send only content you are comfortable sharing.
Our hosting and email providers process the information needed to deliver the website and support messages. Our current infrastructure uses Zeabur and Hetzner, and mail delivery may use Amazon Web Services. These services may process information in countries other than where you live. Apple and your own email provider separately process information under their policies.
Website data and tracking
This support website does not use advertising, analytics scripts, tracking cookies or a contact form. Choosing a language changes the page URL; it does not create an account or tracking profile.
Your browser and our hosting infrastructure exchange technical information, such as an IP address, requested page and browser details, to deliver and protect the site. Infrastructure providers may keep operational or security logs. We do not use this information to build advertising profiles or sell personal information.
Retention, deletion and your choices
You control the recordings and sounds saved in the app. We keep support correspondence only as needed to resolve requests, maintain relevant support records, or meet legal obligations; information no longer needed is deleted. Limited records may remain where required for security, disputes or law.
You can request access to, correction of, or deletion of information you sent us by emailing privacy@binauralmantra.com. Depending on your location, you may also have rights to restrict or object to processing, obtain a copy of your data or complain to a data protection authority. We may ask for enough information to verify your request, but never your Apple Account password.
Data in your private iCloud account and Apple purchase records are managed through Apple. We cannot access or erase those records on your behalf. Uninstalling the app or cancelling a subscription is not a request to delete support emails.
Protection and policy updates
This website uses HTTPS. Access to support correspondence is restricted to handling support and operating the service. No storage or transmission method can be guaranteed completely secure.
If our practices change, we will update this page and its effective date. Material changes requiring a choice or consent will be presented before the new use where required. Contact privacy@binauralmantra.com with any questions.